Refund Policy for Rewa Plant Delivery
At Rewa Plant Delivery, we strive to ensure your satisfaction with every plant you receive through our platform. This Refund Policy outlines our guidelines and procedures regarding refunds for plant orders placed via the Rewa Plant Delivery application.
1. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Damaged or Defective Plants: If the plant delivered to you is damaged, defective, or in poor condition upon arrival, you may request a refund. Please notify us immediately upon receipt of the plant and provide photographic evidence of the issue.
- Incorrect Order: In the event that you receive a plant different from the one you ordered, you are entitled to a refund or replacement. Please contact us promptly with details of the discrepancy.
2. Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Notify us of the issue by contacting our customer support team through the app or by email [insert contact information]. Please provide your order details, including the order number, date of purchase, and description of the issue.
- Verification: Our team will review your request and may require additional information or evidence, such as photographs of the plant in question.
- Refund Decision: Upon verification of your claim, we will determine whether a refund is warranted. If approved, refunds will be processed using the original payment method used for the purchase.
3. Non-Refundable Items
Please note the following items are generally non-refundable:
- Change of Mind: We do not offer refunds for simply changing your mind about a plant after it has been delivered and accepted.
- Survival of Plants: While we take every precaution to ensure the health and quality of plants during delivery, we cannot guarantee the survival of plants after they have been planted due to factors beyond our control (such as care, weather conditions, soil quality, etc.).
4. Cancellation Policy
- Order Cancellation: You may cancel your order at any time before it has been dispatched for delivery. Once an order has been dispatched, it cannot be canceled, and our standard refund policy will apply.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy or the status of your refund request, please contact us at [insert contact information]. Our customer support team is here to assist you and ensure that you have a positive experience with Rewa Plant Delivery.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the app. It is your responsibility to review this policy periodically for updates.
By using Rewa Plant Delivery and placing orders through our platform, you agree to abide by this Refund Policy. We appreciate your understanding and support as we work together to promote environmental sustainability in Madhya Pradesh.
